At Luna Outdoors, we prioritise transparency and aim to provide a smooth, reliable, and hassle-free shopping experience. Please review the details below to understand how your order will be processed, shipped, and delivered.

1. Order Processing

• Orders are processed within 1–3 business days (Monday–Friday), excluding weekends and holidays.
• Once shipped, you will receive a shipping confirmation email with your tracking number.
• Processing times may be slightly extended during high-volume periods.

2. Estimated Delivery Times

Luna Outdoors offers worldwide shipping. Delivery times may vary depending on your location, customs, and courier delays.

Region	Estimated Delivery Time
United States	5–10 business days
Canada	7–12 business days
Europe	7–15 business days
Australia & New Zealand	7–15 business days
Asia	7–20 business days
Rest of the World	10–25 business days

Please note: These are estimated shipping windows. Unforeseen delays such as customs checks, weather conditions, or local courier issues may extend delivery time.

3. International Shipping

Customs & Import Duties

• Customs fees, taxes, and import duties vary by country and are the customer’s responsibility.
• These charges are not included in product prices or shipping costs.

4. Order Tracking

• Once your order is shipped, you’ll receive a tracking number via email.
• You can track your order using our Order Tracking Page or directly via the carrier’s tracking website.
• If your tracking information has no updates for 7+ days, please contact us so we can investigate.

5. Shipping Delays & Issues

If you experience a delay or issue with your shipment:

1. Check your tracking number to view the latest updates.
2. If the package is stalled or delayed for an extended period, contact us immediately.
3. Provide your order number and tracking number for faster support.

We will work with the carrier to resolve delivery issues as quickly as possible.

6. Incorrect Address Policy

Please ensure your shipping address is entered correctly at checkout.

• If you enter an incorrect address and the order has not yet shipped, we can update the details.
• If the order has already shipped, we unfortunately cannot modify the address, and Luna Outdoors is not responsible for orders delivered to the provided address.

7. Free Global Shipping

We proudly offer FREE worldwide shipping on all orders — no minimum purchase required.

8. Contact Us

We’re here to support you with any shipping-related questions.

Email: support@lunaoutdoors.com
Business Address:
Kingdom Blueprint LLC
PO Box 1288, Queen Creek,
Arizona 85142, United States