Refund policy


At Luna Outdoors, we want every customer to feel confident when shopping with us.
If something isn’t right, we’re here to help with a simple and transparent return process.

⭐ 30-Day Return Policy

We have a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags (if applicable)
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

📨 How to Start a Return

To begin a return, please contact us at:

📧 support@lunaoutdoors.com

After submitting your request, we will review it and, if approved, provide:

  • A return shipping label
  • Instructions on how and where to send your package

⚠️ Items sent back without requesting a return first will not be accepted.

All returns should be mailed to our return address:

Kingdom Blueprint LLC
PO Box 1288
Queen Creek, Arizona 85142
United States

For any questions, you can always reach us at:
📩 support@lunaoutdoors.com

🛠 Damages & Issues

Please check your order upon delivery.
If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately so we can evaluate the issue and make it right.

🚫 Exceptions / Non-Returnable Items

We do not accept returns for certain item types, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalised products
  • Personal care or hygiene goods
  • Hazardous materials
  • Flammable liquids or gases

We cannot accept returns on:

  • Sale items
  • Gift cards

If you're unsure whether your item qualifies, just ask us.

🔁 Exchanges

If you want to exchange an item, the fastest method is:

  1. Start a return for the item you have.
  2. Once approved, make a separate purchase for the replacement item.

🇪🇺 EU 14-Day Cooling-Off Period

For orders shipped into the European Union, customers have the right to:

  • Cancel or return their order within 14 days
  • For any reason
  • Without needing to provide a justification

The item must still meet the standard return conditions (unused, unworn, original packaging, proof of purchase).

💳 Refunds

After we receive and inspect your return, we’ll notify you whether your refund is approved.

If approved:

  • Your refund will be issued to your original payment method
  • Refunds typically appear within 10 business days

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us:

📧 support@lunaoutdoors.com

✔ We're Here to Help

Your satisfaction is our priority. If you have any questions regarding returns, refunds, or exchanges, our support team is ready to assist.

📧 support@lunaoutdoors.com
🌐 www.lunaoutdoors.com