Frequently Asked Questions (FAQ)

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

📦 ORDERS & SHIPPING

1. Do you ship across the USA?

Yes! We ship to all 50 states, including Alaska and Hawaii.
2. How long does delivery take?

Our standard shipping time is 5–10 business days depending on your state.
3. How long does order processing take?

All orders are processed within 1–3 business days.
4. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number.

You can track your order anytime using the tracking link provided.
5. My tracking number isn’t updating — what should I do?

Tracking may take 1–3 days to update.

If it doesn’t update after 3 days, contact us at support@lunaoutdoors.com.

💳 PAYMENTS

6. What payment methods do you accept?

We accept major payment methods including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • All payments are securely encrypted.

🔄 RETURNS & REFUNDS

7. What is your return policy?

We offer a 30-day return policy.

If you're not satisfied with your purchase, you can request a return within 30 days of receiving your item.
8. How do I request a return or exchange?

Simply email us at support@lunaoutdoors.com with your order number and reason for return.

We will guide you through the return process.
9. Do I need to pay for return shipping?

Return shipping costs may apply depending on the reason for the return.
10. How long does it take to receive my refund?

Once we receive and inspect your return, refunds are usually processed within 3–7 business days.