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Luna Outdoors: Common Questions

What does Luna Outdoors sell?

We sell camping gear that makes time outside easier. That means portable showers, camp chairs, tables, lights, fans and grill tools. Feel at home at your campsite.

How long does shipping take?

We pack your order in 1 to 3 business days, Monday to Friday. It then takes 5 to 10 business days to reach you in the USA. Canada takes 7 to 12 business days. Europe, Australia and New Zealand take 7 to 15.

How much is shipping?

Your shipping cost shows at checkout before you pay. No surprises.

How do I track my order?

When your order ships, we email you a tracking number. Use it on our Order Tracking Page or the carrier's site. If it shows no update for 7 days, email us and we will look into it.

Can I return an item?

Yes. You have 30 days after it arrives. It must be unused, in the box it came in, with proof of purchase. Email support@lunaoutdoors.com first. If we approve it, we send you a return label and steps. Sale items and gift cards cannot be returned.

What if my order arrives damaged or wrong?

Check your order when it comes. If it is broken or the wrong item, email support@lunaoutdoors.com right away. We will look at it and make it right.

How do exchanges work?

Start a return for the item you have. Once we approve it, place a new order for the one you want. This is the fastest way.

How do I reach you?

Email support@lunaoutdoors.com. We are here Monday to Friday, 9 AM to 10 PM Eastern, and Saturday, 10 AM to 6 PM Eastern. We answer within 24 to 48 hours.